Field Service Technician - Fiber Internet Install & Support

Ripple Fiber; Charlotte (NC); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Supportive work environment

Job summary

Ripple Fiber is seeking a Field Service Technician to install, maintain, and repair home and business fiber equipment. This hybrid role covers Ocean Shores market, with on-site field work and remote coordination for a broad service area.

You will diagnose faults, document network changes, and guide customers through self-help steps while delivering excellent service. A valid driver’s license and flexible schedule are required.

Qualifications

• Must have a valid state driver’s license and a safe driving record.
• Experience in customer service, construction, electrical, or a technical field is a plus.
• Willingness to work evenings, weekends, overtime, and holidays.

Responsibilities

• Install, maintain, and repair Ripple Fiber equipment at customer sites.
• Troubleshoot and resolve service issues and outages.
• Document network configurations and maintain records.
• Educate customers on features of Ripple Fiber services.
• Work outdoors and in attics, basements, or crawl spaces as needed.
• Drive a company vehicle and ensure safety and cleanliness.

Skills

Valid driver’s license

Safe driving record

Hand tools

Customer service

Flexible schedule

Overtime/holiday work

Tools

Smart devices

Job description

Ripple Fiber is seeking a Field Service Technician to install, maintain, and repair home and business fiber equipment. This hybrid role covers Ocean Shores market, with on-site field work and remote coordination for a broad service area.

You will diagnose faults, document network changes, and guide customers through self-help steps while delivering excellent service. A valid driver’s license and flexible schedule are required.