Field Service Technician: Diesel & Hydraulic Machinery

Sudden Service, Inc.; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

Vacation

10 Holidays

401K

Life Insurance

Job summary

Sudden Service, INC in Fort Worth, TX seeks an experienced Service Technician to sustain excellent customer relations and provide prompt after-sales service for Taylor equipment. You will build relationships with customers, perform on-site repairs, and ensure timely reporting for billing.

The role emphasizes diagnosing failures, repairing or replacing parts, and coordinating with the service supervisor to optimize travel and work plans, with opportunities to train junior staff on large projects.

Qualifications

• Excellent verbal and written communication skills.
• Basic computer skills required.
• This job requires stooping, bending, climbing, and the capability of lifting up to 50 pounds.
• Incumbent must have a valid driver's license and a good driving record, since employee will be driving company owned vehicle and will be covered under corporate insurance which has strict coverage requirements.
• Must be DOT certifiable. (Must be 21 years of age to be DOT certified).
• Incumbents will be required on occasion to stay overnight at out-of-town locations.

Responsibilities

• Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
• Diagnose malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls to correct malfunctions and to keep machines in operating condition.
• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Inspects, operates, and tests machines upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components.
• Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged, and proper billing can be made.
• Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
• Must complete work orders and any job-related paperwork in a timely manner.

Skills

Communication skills

Valid driver's license

Education

Hydraulics & diesel repair training

Job description

Sudden Service, INC in Fort Worth, TX seeks an experienced Service Technician to sustain excellent customer relations and provide prompt after-sales service for Taylor equipment. You will build relationships with customers, perform on-site repairs, and ensure timely reporting for billing.

The role emphasizes diagnosing failures, repairing or replacing parts, and coordinating with the service supervisor to optimize travel and work plans, with opportunities to train junior staff on large projects.