Field Service Technician - Copiers & Printers (NJ)

Tgi Main Company; West Caldwell (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Life insurance

PTO

401(k)

Job summary

TGI Office Automation is seeking a bright, highly motivated Field Service Technician to join our growing team in the North Jersey area. You will travel to client sites to repair and maintain office equipment such as copiers, printers, and fax, providing on-site diagnostics, break/fix, installation, and customer support.

The ideal candidate has a high school diploma or equivalent, experience with copier/mechanical work, and strong communication and time-management skills.

Qualifications

• High school diploma or equivalent or related experience may be considered in lieu of formal education.
• Copier/Printer maintenance experience preferred (2 years).
• Proficient with Windows and Apple systems; basic networking and print driver knowledge.
• Electrical/mechanical aptitude required; hands-on problem solving.
• Ability to use handheld devices, laptops, and other field tech tools.
• Strong time management and prioritization; excellent customer service skills.

Responsibilities

• Manages territory, inventory, and customer relationships while sustaining high customer satisfaction.
• Provides quality service calls on each serviced equipment piece.
• Travels to client sites within the North Jersey geographic area to repair and maintain office equipment (copiers, printers, fax).
• Performs on-site maintenance and repairs including diagnostics, break/fix, installation, removal, and customer support.
• Follows call handling procedures and maintains minimum calls-per-day targets.
• Maintains positive relationships with customers and coworkers; manages client expectations and resolutions.
• Follows TGI Office Automation policies and procedures.

Skills

Copier/Printer maintenance

Electrical/Mechanical aptitude

Time management

Customer service

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Windows

Apple macOS

Print drivers

Network connectivity basics

Job description

TGI Office Automation is seeking a bright, highly motivated Field Service Technician to join our growing team in the North Jersey area. You will travel to client sites to repair and maintain office equipment such as copiers, printers, and fax, providing on-site diagnostics, break/fix, installation, and customer support.

The ideal candidate has a high school diploma or equivalent, experience with copier/mechanical work, and strong communication and time-management skills.