Field Service Technician – Copier & Printer Repair Expert

Tgi Main Company; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

PTO

401(k)

Job summary

TGI Office Automation in Bronx, NY is seeking a Field Service Technician to service office equipment across Queens and Long Island. The role involves travel to client sites and performing diagnostics, installations and repairs to ensure client equipment stays up and running.

You will follow defined call procedures, maintain strong customer relationships, and adhere to company policies while delivering high-quality service in a fast-paced environment.

Qualifications

• High school diploma or equivalent; or related experience
• Copier/Mechanical experience preferred (2 years)
• Working knowledge of computers (Windows/Mac) and basic network connectivity
• Electrical/mechanical aptitude"
• Ability to use handheld devices, phone, laptop for service calls
• Driver’s license required

Responsibilities

• Manage territory, inventory and customer relationships to ensure high satisfaction
• Provide quality service calls on serviced equipment
• Travel to client sites within the territory to repair and maintain office equipment (copiers, printers, fax)
• Perform on-site maintenance and repairs: diagnostics, break/fix, installation, removal, customer support
• Follow proper call handling procedures with daily call targets
• Maintain strong relationships with customers and colleagues
• Adhere to TGI Office Automation policies and procedures

Skills

Time management

Customer service

IT basics

Electrical aptitude

Driving

Education

High school diploma

Tools

Printer drivers

Microsoft Office

Apple systems

Job description

TGI Office Automation in Bronx, NY is seeking a Field Service Technician to service office equipment across Queens and Long Island. The role involves travel to client sites and performing diagnostics, installations and repairs to ensure client equipment stays up and running.

You will follow defined call procedures, maintain strong customer relationships, and adhere to company policies while delivering high-quality service in a fast-paced environment.