Field Service Technician – Copiers & Office Tech

DEX Imaging; Scranton (Lackawanna County); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Paid training

Professional development

Mileage reimbursement

Travel compensation

Supportive culture

Tools provided

Job summary

DEX Imaging in Scranton, PA is seeking a Field Service Technician to diagnose, repair, and maintain office technology equipment including copiers and printers. If you enjoy hands-on problem solving, customer interaction, and working in a fast-paced service environment, this role is for you.

You’ll install, configure, test equipment at client sites, provide technical support during onsite visits, and keep accurate service records while coordinating with your team to optimize schedules and service

Qualifications

• Mechanical aptitude and strong troubleshooting ability.
• Customer service and communication skills.
• Ability to work independently and manage time effectively.
• Basic computer and networking knowledge.
• Positive attitude and willingness to learn new equipment and technology.
• Valid driver’s license and reliable transportation.

Responsibilities

• Diagnoses, troubleshoot, and repair office technology equipment, including copiers, printers, and multifunction devices
• Perform preventive maintenance and complete routine service calls
• Install, configure, and test equipment at customer locations
• Provide excellent customer service and technical support during onsite visits
• Maintain accurate service records and communicate repair updates clearly
• Manage assigned territory and service schedule efficiently
• Work independently while remaining connected to a supportive service team
• Continue developing your knowledge of office technology, equipment, and manufacturer‑specific service procedures

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication skills

Time management

Basic IT networking

Driver's license

Job description

DEX Imaging in Scranton, PA is seeking a Field Service Technician to diagnose, repair, and maintain office technology equipment including copiers and printers. If you enjoy hands-on problem solving, customer interaction, and working in a fast-paced service environment, this role is for you.

You’ll install, configure, test equipment at client sites, provide technical support during onsite visits, and keep accurate service records while coordinating with your team to optimize schedules and service