Field Service Appliance Tech – Repair & Service

LG Electronics; Kentucky; In loco; USD 31.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

No-cost health premiums

401(k) with employer match

Paid Time Off

Short-Term Incentives

Mental health resources

Parental leave

Life and Disability Insurance

Descrizione del lavoro

LG Electronics is seeking a Field Service Technician (Appliance Repair) to service LG home appliances in the Lexington, KY area. You will travel to customer locations to diagnose, repair, and maintain equipment, ensuring high-quality performance and customer satisfaction.

The role requires at least 1 year in a technical role with appliance repair, a valid driver’s license, and EPA certification. Physical requirements include lifting up to 50 pounds.

Competenze

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Mansioni

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Conoscenze

Appliance repair

Electrical troubleshooting

Customer service

Diagnose problems

Data entry

Formazione

EPA Certification

Strumenti

Diagnostic tools

Descrizione del lavoro

LG Electronics is seeking a Field Service Technician (Appliance Repair) to service LG home appliances in the Lexington, KY area. You will travel to customer locations to diagnose, repair, and maintain equipment, ensuring high-quality performance and customer satisfaction.

The role requires at least 1 year in a technical role with appliance repair, a valid driver’s license, and EPA certification. Physical requirements include lifting up to 50 pounds.