Field Service Technician - Appliances (Boston Metro)

LG Electronics, Inc.; Massachusetts; On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

No-cost medical premiums for you and a

401(k) Retirement Savings Plan with a

Paid Time Off (Holidays + PTO)

Performance based Short-Term Incentive

Mental health resources

Parental leave

Group Life and Disability Insurance

Job summary

LG Electronics, Inc. in the Boston, MA area is seeking a Field Service Technician (DMST) to deliver an exceptional customer experience by servicing LG equipment at customers’ homes across the greater Boston area.

You’ll travel to client sites, perform diagnostics and repairs, use PPE and LG-provided tools, document findings, and ensure paperwork is completed accurately. A valid driver’s license and EPA certification are required.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Troubleshooting

Technical repair

Tools & diagnostics

Customer focus

Job description

LG Electronics, Inc. in the Boston, MA area is seeking a Field Service Technician (DMST) to deliver an exceptional customer experience by servicing LG equipment at customers’ homes across the greater Boston area.

You’ll travel to client sites, perform diagnostics and repairs, use PPE and LG-provided tools, document findings, and ensure paperwork is completed accurately. A valid driver’s license and EPA certification are required.