Field Service Technician: Home Appliance Repair - Omaha

LG Electronics North America; Nebraska; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Job summary

LG Electronics North America is seeking a Field Service Technician (DMST) to join the Omaha, NE metro area team. You will travel to customer locations to diagnose, repair, and service LG products including major appliances, TVs and A/C units, while maintaining inventory and completing paperwork accurately.

The role demands hands-on technical skills, safe work practices, and the ability to meet performance metrics such as customer satisfaction and first-time fix.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Drivers license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Valid drivers license

EPA Certification (pending)

Education

EPA Certification (cert)

Tools

Diagnostic tools

Job description

LG Electronics North America is seeking a Field Service Technician (DMST) to join the Omaha, NE metro area team. You will travel to customer locations to diagnose, repair, and service LG products including major appliances, TVs and A/C units, while maintaining inventory and completing paperwork accurately.

The role demands hands-on technical skills, safe work practices, and the ability to meet performance metrics such as customer satisfaction and first-time fix.