Field Service Technician: Appliance & Electronics Repair

MaineGuide; Portland (ME); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

No-cost medical, dental, vision & Rx

401(k) with company match

Paid time off

Short-term incentives

Mental health resources

Parental leave

Group life & disability insurance

Job summary

LG Electronics seeks a Field Service Technician (DMST) to cover the Portland, ME metro area. Travel to customer sites to inspect, diagnose, repair, and service LG equipment with emphasis on safety and quality. Maintain documentation and customer satisfaction metrics.

Requires at least 1 year in a technical role, ability to lift up to 50 pounds, valid driver's license, and EPA certification eligibility. Strong technical and communication skills are expected for success.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical troubleshooting

Safety mindset

Education

EPA Certification

Tools

Diagnostic test equipment

Hand tools

Job description

LG Electronics seeks a Field Service Technician (DMST) to cover the Portland, ME metro area. Travel to customer sites to inspect, diagnose, repair, and service LG equipment with emphasis on safety and quality. Maintain documentation and customer satisfaction metrics.

Requires at least 1 year in a technical role, ability to lift up to 50 pounds, valid driver's license, and EPA certification eligibility. Strong technical and communication skills are expected for success.