Field Service Technician – 24/7 On‑Site Diagnostics

Canon U.S.A., Inc.; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit and official 1

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician III to deliver expert on-site and shop maintenance, diagnostics, and repairs. You will diagnose complex failures and service multiple product lines while ensuring safe, compliant operations and customer satisfaction.

The role requires 2–4 years of field technician experience, an electronics/electrical degree, and willingness to travel. Expect 24/7 shifts, on-call rotations, and a competitive compensation package.

Qualifications

• Typically requires general and/or vocational training plus 2 to 4 years of related experience.
• An Associate’s degree in electronics or electrical engineering from an accredited college or technical school or equivalent experience.
• Direct experience working as a field technician.
• The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose mechanical, software, network, and system failures, using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Control all technical information and Canon property assigned.
• Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
• Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
• Interface with customer IT depts.

Skills

Field technician experience

Electrical/electronics knowledge

Customer service

24/7 support

Troubleshooting

Education

Associate degree in electronics or electrical engineering

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician III to deliver expert on-site and shop maintenance, diagnostics, and repairs. You will diagnose complex failures and service multiple product lines while ensuring safe, compliant operations and customer satisfaction.

The role requires 2–4 years of field technician experience, an electronics/electrical degree, and willingness to travel. Expect 24/7 shifts, on-call rotations, and a competitive compensation package.