Field Service Engineer

Saigepartners; Town of Germantown (WI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Tuition reimbursement

Referral bonus

Discount programs

Career development opportunities

Wellness programs

Job summary

Saigepartners seeks an experienced Field Service Engineer to provide hands-on technical support for critical manufacturing equipment across U.S. facilities.

The role involves troubleshooting, repairs, preventive maintenance, and rapid response to downtime, with a focus on maximizing equipment reliability and uptime. The ideal candidate will be technically strong, able to work independently, and collaborate with maintenance, engineering, and vendors.

Qualifications

• 3-5 years of industrial equipment maintenance experience in a manufacturing environment.
• Hands-on experience with Tetra Pak and/or JBT equipment preferred.
• Strong problem-solving and independent work ethic.

Responsibilities

• Diagnose, troubleshoot, and repair critical manufacturing equipment.
• Perform preventive maintenance to improve reliability and service life.
• Respond quickly to unplanned downtime and drive issue resolution.
• Collaborate with site maintenance and engineering teams on complex challenges.
• Provide technical guidance and hands-on support to technicians.

Skills

Mechanical aptitude

Technical troubleshooting

Communication

Documentation

Tools

Tetra Pak equipment

JBT equipment

Job description

Field Service Engineer Location: Germantown, WI / Travel Throughout the U.S.

Why Join Our Team?

We offer a comprehensive benefits package, career development opportunities, and a collaborative culture focused on communication, community, and wellness.

Benefits & Perks

• Full benefits package, including medical, dental, vision, and 401(k) with company match
• Generous paid time off and holidays
• Tuition reimbursement
• HSA medical plan option with annual company contribution
• Employee referral bonus program
• Perks at Work discounts on shopping, travel, and more
• Opportunities to expand your skillset and advance your career
• Continued business growth providing long-term career opportunities

Position Overview

We are seeking an experienced Field Service Engineer (FSE) to provide hands- on technical support for critical manufacturing equipment across U.S. manufacturing facilities. This position is responsible for troubleshooting, equipment repairs, preventive maintenance, and rapid response to unplanned downtime. The Field Service Engineer will play a key role in maximizing equipment reliability, minimizing downtime, and improving overall operational performance. The ideal candidate is a technically strong, hands- on problem solver who can work independently while partnering closely with maintenance, engineering, manufacturing, and equipment vendors.

Key Responsibilities

• Diagnose, troubleshoot, and repair critical manufacturing equipment, including Tetra Pak fillers, linear fillers, and JBT equipment.
• Perform preventive maintenance activities to improve equipment reliability, performance, and service life.
• Respond quickly to unplanned equipment downtime and drive issues through resolution.
• Partner with site maintenance and engineering teams to troubleshoot complex technical challenges and optimize equipment performance.
• Provide technical expertise, guidance, and hands- on support to site maintenance personnel.
• Assist with the development and training of site technicians and maintenance teams.
• Coordinate with equipment manufacturers, vendors, and external service providers when specialized technical support is required.
• Maintain accurate documentation related to equipment service, repairs, maintenance activities, and performance.
• Identify recurring equipment issues and recommend improvements to increase reliability and reduce downtime.
• Ensure all maintenance and repair activities comply with applicable safety, quality, and operational standards.
• Provide regular equipment status, service, and performance updates to the Senior Manager of Field Service.
• Travel regularly to manufacturing facilities throughout the United States to provide on-site technical support.

Qualifications

• 3-5 years of industrial equipment maintenance and repair experience in a manufacturing environment.
• Hands-on experience with Tetra Pak and/or JBT equipment is strongly preferred.
• Strong mechanical aptitude and technical troubleshooting skills.
• Proven ability to diagnose equipment problems and efficiently identify and implement solutions.
• Experience working with complex manufacturing equipment and production systems.
• Strong communication, collaboration, and documentation skills.
• Ability to work effectively with maintenance technicians, engineers, production teams, vendors, and leadership.
• Working knowledge of manufacturing safety, quality, and compliance requirements.
• Strong problem-solving skills and the ability to work independently in fast-paced environments.
• Ability and willingness to travel weekly to manufacturing facilities across the U.S.
• Ability to respond effectively to urgent equipment issues and support operational needs outside of standard business hours when required.