Field Service Technician

The Source Alliance; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive training

Career growth opportunities

Competitive compensation and per diem for travel

Job summary

A specialized staffing agency is assisting a client in recruiting a Field Service Technician near Philadelphia, PA. The ideal candidate will have a minimum of 5 years in a technical field, with significant experience troubleshooting mechanical and electrical issues. Responsibilities include troubleshooting packaging machines, conducting installations, and delivering exceptional customer support. This role requires a high school diploma and willingness to travel extensively, absorbing various technical challenges. A competitive salary and comprehensive training opportunities are part of the offer.

Qualifications

• Minimum 5 years in a technical field; 3 years troubleshooting mechanical/electrical issues.
• Proficiency in mechanical, electrical, PLC systems.
• Willingness to travel 70-85% of the time.

Responsibilities

• Utilize expertise to troubleshoot and repair packaging machines.
• Conduct installations of packaging equipment.
• Deliver exceptional customer service and technical support.

Skills

Troubleshooting mechanical issues

Electrical expertise

Customer service

Working with multi-head weighers

Team collaboration

Education

High school diploma or GED

Technical schooling in electricity/electronics

Tools

MS Office Suite

Filemaker (CRM)

Job description

Overview

The Source Alliance, a leader in Packaging Staffing and Recruiting, is assisting our client for a direct hire Field Service Technician. They are looking for talent located near Philadelphia, Boston, and Pittsburg areas.

The need skilled technicians with a knack for troubleshooting and repairing sophisticated machinery. Particularly having experience with multi-head weighers and a passion for providing top-notch customer support.

Position: Field Service Technician

Location: TAUNTON, MA; PHILLADELPHIA, PA; PITTSBURG, PA

Travel Requirement: 70-85%

A leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our customers. Our client specializes in a wide range of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal equipment, and more. Their team is committed to excellence and continuous improvement, ensuring our customers receive the best service and support.

Key Responsibilities

• Troubleshooting & Repair: Utilize your mechanical and electrical expertise to troubleshoot and repair various packaging machines, with a focus on multi-head weighers. Provide on-site and remote support to resolve customer issues efficiently.
• Installation: Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and more.
• Customer Support: Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.
• Team Collaboration: Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.
• Training & Documentation: Participate in training programs and document service calls and solutions in detail. Utilize technology tools to ensure efficient reporting and knowledge retention.

Qualifications

• Experience: Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues. Prior experience with multi-head weighers is essential.
• Technical Skills: Proficiency in mechanical, electrical, and PLC systems. Ability to work with high precision and close tolerance proficiency.
• Education: High school diploma or GED required. Technical schooling and/or work experience in electricity, electronics, or equipment maintenance.
• Travel: Willingness to travel 70-85% of the time to support customer needs. Must have a valid driver\'s license and the ability to obtain a passport for travel.
• Computer Skills: Familiarity with MS Office Suite and Windows platform. Ability to use service databases and CRMs (e.g., Filemaker).
• Communication: Excellent communication and customer service skills. Ability to read and interpret mechanical blueprints and electrical schematics.

About our client

• Innovative Environment: Be part of a company that values innovation and continuous improvement.
• Comprehensive Training: Receive extensive training through our Online Learning Management System, on-site at our facilities, and through shadowing experienced technicians.
• Career Growth: Opportunity to grow and develop your skills across various product lines.
• Competitive Compensation: Salary commensurate with experience and a robust benefits package. Travel expenses paid via per Diem.

Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.