Field Service Technician

Mazak-Corporation; Memphis (TN); Remote; USD 65,000 - 90,000; Full time

Job summary

Mazak-Corporation seeks a Field Service Technician to install CNC lathes and machining centers at customer sites, train operators, and perform warranty/non-warranty service. Roles require overnight travel from home base with regional assignments primarily around Memphis, TN.

Responsibilities include diagnosing mechanical, electrical, and software issues, wiring, testing, and documenting service activities. Travel and independent work are essential aspects of the position.

Qualifications

• 2-year technical training in electronics, mechanical or machine tool assembly.
• 3-7 years of field service experience.
• Ability to travel overnight and stay away from home.

Responsibilities

• Install machines and accessories at customer sites, including alignment and wiring.
• Diagnose and repair mechanical, electrical and software problems on site.
• Train customers on functions of the machines.
• Test operation after installation or repair.
• Complete reports documenting installation and repairs.

Skills

Field service

Read drawings

PLC knowledge

Troubleshooting

Documentation

Manual handling

Education

2-year technical training (electronics/mechanical)

Tools

Hydraulic circuits

Pneumatic circuits

Job description

We are currently searching for a candidate who will install equipment, train customers, execute warranty repairs and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the Southeast Technology Center in Suwanee, GA. Duties involve overnight travel from home to various customer facilities, located primarily in the Memphis, TN area. Travel is required.

Scope and Responsibilities:

Essential duties include, but not limited to the following:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating and wiring of machines and accessories.
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer sites.
• Test operation of machines and accessories after completing installation or repair
• Train customers on functions of the machines
• Learn new machines features and accessories as they become available
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installed
• Travel is required. Assignments will require overnight or multiple night stay.

Education/Certification:

• 2-year technical training in electronics, mechanical or machine tool assembly

Skills:

• 3-7 years of experience in Field Service
• Read/understand engineering drawings
• Ability to work on own or in group while completing necessary tasks
• Ability to understand PLC
• HYD/Pneumatic circuits
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on periodic basis
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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