Field Service Technician - Lawrence, MA

Mazak Corporation; Lawrence (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading CNC machinery manufacturer seeks a Field Service Technician to install and repair CNC Lathes and Machining Centers. This role involves travel and training customers on machine functionalities, ensuring a safe work environment, and documenting all service activities. Candidates should have a high school diploma, technical training, and experience in the field. Strong problem-solving and interpersonal skills are required. This position entails both day travel and overnight stays in customer facilities.

Responsibilities

• Proactively maintain a safe and healthy work environment.
• Install CNC machines and accessories at customer sites.
• Diagnose and repair issues on machines at customer locations.
• Test operations of machines after installation or repairs.
• Train customers on machine functions.
• Complete detailed reports on installations and repairs.
• Utilize test equipment for troubleshooting.

Skills

Reading engineering drawings

Problem-solving skills

General computer skills

Understanding PLC

Strong people skills

Ability to work independently or in a group

Ability to lift up to 50lbs

Writing and reporting skills

Understanding HYD/Pneumatic circuits

Education

High School Diploma

2-year technical training in electronics, mechanical or machine tool assembly

1-3 years of experience in Field Service

Job description

We are currently searching for a candidate who will install equipment, train customers, execute warranty repairs and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the Northeast Technology Center in Hartford, CT. Duties involve overnight travel from home to various customer facilities, located primarily in the Lawrence, MA area. Travel is required.

Scope and Responsibilities:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating and wiring of machines and accessories.
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer sites.
• Test operation of machines and accessories after completing installation or repair
• Train customers on functions of the machines
• Learn new machines features and accessories as they become available
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installed
• Travel is required. Assignments will require overnight or multiple night stay.
• Utilize various test equipment for trouble shooting purpose, indicators, test bars, clamp force, gages, etc.

Education/Certification:

• 2-year technical training in electronics, mechanical or machine tool assembly
• 1-3 years of experience in Field Service
• High School Diploma

Skills:

• Read/understand engineering drawings
• Ability to work on own or in group while completing necessary tasks
• Ability to understand PLC
• HYD/Pneumatic circuits
• General computer skills
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on periodic basis
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.
• Strong people skills.