Field Service Technician

Mazak Optonics Corp.; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A manufacturing company is seeking a Field Service Technician to install and service CNC Lathes and Machining Centers primarily in the Milwaukee area. The role involves technical installation, repairs, and customer training, requiring significant travel. Applicants should have a 2-year technical degree and 5 years of experience in CNC maintenance. Strong problem-solving, communication, and engineering skills are essential for success in this position.

Qualifications

• 5 years experience in CNC maintenance and repair.
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on a periodic basis.

Responsibilities

• Install machines and accessories at customer sites.
• Diagnose and repair mechanical, electrical and software problems.
• Train customers on functions of the machines.
• Complete reports documenting installation and repairs.

Skills

CNC maintenance and repair

Reading engineering drawings

Problem-solving skills

Sound writing and reporting skills

Understanding of PLC

HYD/Pneumatic circuits

Education

2-year technical training in electronics, mechanical or machine tool assembly

Job description

We are currently searching for a candidate who will install equipment, train customers, execute warranty repairs and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the Midwest Technology Center in Schaumburg, IL. Duties involve overnight travel from home to various customer facilities, located primarily in the Milwaukee, WI area. Travel is required.

Scope and Responsibilities

Essential duties include, but not limited to the following:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating and wiring of machines and accessories.
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer sites.
• Test operation of machines and accessories after completing installation or repair
• Train customers on functions of the machines
• Learn new machines features and accessories as they become available
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installed
• Travel is required. Assignments will require overnight or multiple night stay.

Education / Certification

• 2-year technical training in electronics, mechanical or machine tool assembly

Skills

• 5 years experience in CNC maintenance and repair
• Read/understand engineering drawings
• Ability to work on own or in group while completing necessary tasks
• Ability to understand PLC
• HYD/Pneumatic circuits
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on periodic basis
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.