Field Service Technician

Mazak North America; Milwaukee (WI); On-site; USD 60,000 - 75,000; Full time

Job summary

Mazak North America is seeking a Field Service Technician to install equipment and train customers on CNC Lathes and Machining Centers. This role involves significant travel within the Milwaukee, WI area and requires overnight stays to meet customer needs.

The ideal candidate will have 5 years of experience in CNC maintenance, a relevant technical education, and the ability to work both independently and in teams. Strong problem-solving and communication skills are essential for success in this position.

Qualifications

• 5 years experience in CNC maintenance and repair.
• Ability to lift up to 50 lbs daily; heavier lifting on occasion.

Responsibilities

• Install machines and accessories at customer sites.
• Diagnose and repair mechanical, electrical, and software issues.
• Train customers on machine functions.
• Complete reports documenting installations and repairs.

Skills

CNC maintenance and repair

Reading engineering drawings

Working independently or in a group

Understanding PLC and hydraulic/pneumatic circuits

General computer skills

Problem-solving skills

Writing and reporting skills

Strong interpersonal skills

Education

High School Diploma

2-year technical training in electronics or machine tool assembly

Job description

Job Summary

We are currently searching for a candidate who will install equipment, train customers, execute warranty repairs, and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned regional responsibilities and operate directly from their residences. This position reports to the Midwest Technology Center in Schaumburg, IL. Duties involve overnight travel from home to various customer facilities, located primarily in the Milwaukee, WI area.

Responsibilities

• Proactively attain a safe and healthy work environment for all employees.
• Install machines and accessories at customer sites, including assembly, leveling, aligning, adjusting, calibrating and wiring.
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer sites.
• Test operation of machines and accessories after completing installation or repair.
• Train customers on functions of the machines.
• Learn new machine features and accessories as they become available.
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installed.
• Travel is required; assignments will require overnight or multiple nights stay.
• Utilize various test equipment for trouble shooting purposes (indicators, test bars, clamp force, gages, etc.).

Education / Certification

• 2‑year technical training in electronics, mechanical or machine tool assembly.
• High school diploma.

Skills & Experience

• 5 years experience in CNC maintenance and repair.
• Read and understand engineering drawings.
• Ability to work on own or in a group while completing necessary tasks.
• Ability to understand PLC, HYD/Pneumatic circuits.
• General computer skills.
• Ability to lift up to 50 lbs on a repetitive daily basis; heavier lifting in excess of 50 lbs on a periodic basis.
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.
• Strong people skills.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Application

Apply Online: ipc.us/t/4F82FF373D8847BE