Field Service Tech – Windows & Doors (Travel)

MITER Brands; Venice (FL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, seeks a Field Service Technician I to diagnose, repair, and service windows and doors. The role requires hands-on experience, independence on calls, and delivering a best-in-class customer experience in residential and commercial settings.

You will travel to customer sites, operate tools safely, document work on mobile devices, and maintain inventory.

Qualifications

• 2+ years of hands-on window and door installation, service, or repair experience.
• Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
• Ability to independently diagnose and resolve window and door‑related issues.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to safely use hand tools and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently with minimal supervision and within a team environment.
• Valid driver’s license with a clean driving record in accordance with company policy.

Responsibilities

• Represent PGT and MITER Brands professionally during all customer interactions.
• Communicate directly with homeowners, builders, distributors, contractors, and other customers regarding service-related concerns.
• Independently diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings.
• Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
• Identify root causes of product concerns and recommend appropriate corrective actions.
• Safely operate a variety of hand tools and power tools.
• Document service calls, observations, repairs performed, and outcomes using mobile devices such as iPads, laptops, or similar technology.
• Submit accurate and timely service reports through company service software.
• Ensure customer homes and job sites are left clean and returned to their original condition following service work.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
• Maintain proper inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and report non-conforming materials.
• Support warehouse organization and assist with unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Mentor and assist less experienced technicians as needed.
• Follow all company safety policies and procedures.

Skills

Field service

Troubleshooting

Hand tools

Customer service

Communication

Mobile devices

Driver's license

Tools

iPads/tablets

Service software

Job description

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, seeks a Field Service Technician I to diagnose, repair, and service windows and doors. The role requires hands-on experience, independence on calls, and delivering a best-in-class customer experience in residential and commercial settings.

You will travel to customer sites, operate tools safely, document work on mobile devices, and maintain inventory.