Field Service Tech – Windows & Doors Repair

PGT Industries; Venice (FL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical plans

Dental insurance

Vision insurance

Teladoc

Job summary

PGT Industries, a leader in window and door solutions, is seeking a Field Service Technician I to diagnose, troubleshoot, and repair product issues on-site in residential and commercial settings.

You will work in a team-oriented environment across our MITER Brands network, communicating with homeowners, builders, and contractors while delivering a best-in-class service experience in Venice, FL. This role requires hands-on technical skills and the ability to work with limited supervision.

Qualifications

• Minimum of 2 years hands-on window and door installation, service, or repair experience.
• Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
• Demonstrated ability to diagnose and resolve window/door-related issues independently.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to safely use hand tools and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently with minimal supervision and within a team environment.
• Valid driver’s license with a clean driving record.
• Preferred experience working directly with homeowners, builders, and contractors.
• Knowledge of impact-resistant and hurricane-rated window and door products.
• Bilingual (English/Spanish) skills.
• Aerial Lift Certification or ability to obtain within six months of hire.

Responsibilities

• Represent PGT and MITER Brands professionally during all customer interactions.
• Communicate with homeowners, builders, distributors, contractors, and other customers regarding service-related concerns.
• Diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings.
• Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
• Identify root causes of product concerns and recommend corrective actions.
• Safely operate a variety of hand tools and power tools.
• Document service calls, observations, repairs, and outcomes using mobile devices.
• Submit accurate and timely service reports through company service software.
• Ensure homes and job sites are left clean and returned to original condition.
• Manage parts between warehouses, facilities, and customer locations.

Skills

Field service

Window & door repair

Diagnose troubleshoot

Reading technical instructions

Math & measurements

Bilingual English/Spanish

Customer service

Basic computer skills

Mobile device usage

Work independently

Valid driver’s license

Tools

Hand tools

Power tools

Mobile service software

Tablets/Laptops (iPad/PC)

Job description

PGT Industries, a leader in window and door solutions, is seeking a Field Service Technician I to diagnose, troubleshoot, and repair product issues on-site in residential and commercial settings.

You will work in a team-oriented environment across our MITER Brands network, communicating with homeowners, builders, and contractors while delivering a best-in-class service experience in Venice, FL. This role requires hands-on technical skills and the ability to work with limited supervision.