Field Service Tech II: Windows & Doors Expert

MITER Brands; Tallahassee (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid training in Venice, FL

Overtime opportunities

Job summary

MITER Brands is seeking a Field Service Technician II based in Pensacola, FL to diagnose, troubleshoot, and repair window and door products, delivering a best-in-class customer experience. This field-based role requires independent service calls, hands-on repairs, and a commitment to quality outcomes. Training will be provided for 2–3 weeks in Venice, FL.

Schedule is Monday through Friday, 7:30 a.m. – 4 p.m. with overtime.

Qualifications

• Minimum of 2 years hands-on window/door installation, service or repair experience.
• Strong knowledge of window/door products, hardware, installation methods, and repair techniques.
• Ability to diagnose and resolve window/door-related issues independently.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to safely use hand tools and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently with minimal supervision and within a team environment.
• Valid driver's license with a clean driving record.

Responsibilities

• Represent MITER Brands professionally during all customer interactions.
• Communicate directly with homeowners, builders, distributors, contractors, and other customers regarding service-related concerns.
• Independently diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings.
• Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
• Identify root causes of product concerns and recommend appropriate corrective actions.
• Safely operate a variety of hand tools and power tools.
• Document service calls, observations, repairs performed, and outcomes using mobile devices.
• Submit accurate and timely service reports through company service software.
• Ensure customer homes and job sites are left clean and returned to their original condition following service work.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.

Skills

Window/Door repair

Troubleshooting

Tools proficiency

Communication

Driver's license

Tools

Hand tools

Power tools

Job description

MITER Brands is seeking a Field Service Technician II based in Pensacola, FL to diagnose, troubleshoot, and repair window and door products, delivering a best-in-class customer experience. This field-based role requires independent service calls, hands-on repairs, and a commitment to quality outcomes. Training will be provided for 2–3 weeks in Venice, FL.

Schedule is Monday through Friday, 7:30 a.m. – 4 p.m. with overtime.