Field Service Tech: On-Site Equipment Install & Repair

EO Johnson Business Technologies / Locknet Managed IT; Marquette (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) with 50% match

Health, dental and vision coverage

Paid time off

Opportunities for professional growth

Supportive team environment

Job summary

EO Johnson Business Technologies in Marquette, Michigan is seeking a Field Service Technician to deliver, install, and configure office equipment at customer locations, and to diagnose and repair issues across mechanical, electronic, networking, and software systems. This hands-on, customer-facing role requires a high school diploma, strong mechanical aptitude, and good communication.

You will travel regularly to client sites in the Minneapolis/St Paul metro area and beyond, maintaining tools

Qualifications

• High school diploma or GED required.
• Strong mechanical aptitude with basic computer and networking knowledge.
• Experience in a customer-facing or technical service environment preferred.
• Ability to troubleshoot, problem-solve, and think critically in a fast-paced environment.
• Strong communication skills with a customer-first mindset.
• Valid driver's license and a good driving record required.

Responsibilities

• Deliver, install, and configure office equipment at customer locations.
• Perform machine setups, including assembly, configuration, and testing to ensure optimal functionality.
• Diagnose and repair equipment issues related to mechanical, electronic, networking, media, and software systems.
• Educate and train customers on proper usage and basic troubleshooting of equipment.
• Respond to service calls and efficiently resolve customer concerns on-site.
• Maintain accurate inventory of parts, tools, and supplies needed for service and installation.
• Communicate effectively with customers, call coordinators, sales teams, and internal support staff to ensure seamless service delivery.
• Identify opportunities for equipment upgrades or additional solutions and refer to sales as appropriate.
• Maintain a clean, organized company vehicle and work environment.
• Travel regularly to customer sites within the Minneapolis/St Paul metro area and up to an hour outside of the 494/694 beltway.

Skills

Mechanical aptitude

Networking knowledge

Customer-facing experience

Problem-solving

Communication skills

Valid driver's license

Education

High school diploma or GED

Job description

EO Johnson Business Technologies in Marquette, Michigan is seeking a Field Service Technician to deliver, install, and configure office equipment at customer locations, and to diagnose and repair issues across mechanical, electronic, networking, and software systems. This hands-on, customer-facing role requires a high school diploma, strong mechanical aptitude, and good communication.

You will travel regularly to client sites in the Minneapolis/St Paul metro area and beyond, maintaining tools