Field Service Technician - On-Site Tech with Great Benefits

Koch Office Group an EO Johnson Business Technologies Company; Marquette (MI); Presencial; USD 30 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with 50% match

Health, dental and vision coverage

Paid time off

Resumo da oferta

EO Johnson Business Technologies is seeking an on-site Field Service Technician to deliver, install, and configure office equipment at customer locations. You will diagnose and repair mechanical, electronic, and networking issues, while educating customers on usage and basic troubleshooting.

Travel to customer sites within the Minneapolis/St Paul metro area and up to an hour outside of the 494/694 beltway is required. Strong customer service and problem-solving skills are essential for success.

Qualificações

• High school diploma or GED required.
• Strong mechanical aptitude with basic computer and networking knowledge.
• Experience in a customer-facing or technical service environment preferred.
• Ability to troubleshoot and think critically in a fast-paced environment.
• Customer-focused communication and teamwork.
• Willingness to learn and grow through training.

Responsabilidades

• Deliver, install, and configure office equipment at customer locations.
• Perform machine setups, testing, and configuration to ensure optimal functionality.
• Diagnose and repair equipment across mechanical, electronic, networking, media, and software systems.
• Educate customers on proper usage and basic troubleshooting of equipment.
• Respond to service calls and resolve on-site concerns.
• Maintain inventory of parts, tools, and supplies needed for service and installation.
• Communicate with customers, call coordinators, sales teams, and internal support staff to ensure seamless service delivery.
• Identify opportunities for equipment upgrades or additional solutions and refer to sales as appropriate.
• Maintain a clean, organized company vehicle and work environment.
• Travel regularly to customer sites within the Minneapolis/St Paul metro area and up to an hour outside of the 494/694 beltway.

Conhecimentos

Mechanical aptitude

Basic IT knowledge

Customer service

Troubleshooting

Communication skills

Driving license

Formação académica

High school diploma

Descrição da oferta de emprego

EO Johnson Business Technologies is seeking an on-site Field Service Technician to deliver, install, and configure office equipment at customer locations. You will diagnose and repair mechanical, electronic, and networking issues, while educating customers on usage and basic troubleshooting.

Travel to customer sites within the Minneapolis/St Paul metro area and up to an hour outside of the 494/694 beltway is required. Strong customer service and problem-solving skills are essential for success.