On-Site Field Tech: Install, Repair & Educate Clients

EO Johnson Business Technologies; Marquette (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with 50% match

Health insurance

Dental and vision coverage

Paid time off

Job summary

EO Johnson Business Technologies is seeking a Field Service Technician to deliver, install, and configure office equipment at customer locations. The role involves diagnosing and repairing mechanical, electronic, and networking issues, with on-site training for customers.

You will travel regularly to sites across the Minneapolis/St Paul metro area and nearby regions. The position requires a high school diploma or GED, strong mechanical aptitude, and the ability to troubleshoot in a fast-paced

Qualifications

• Must have at least a high school diploma or GED.
• Strong mechanical aptitude and basic computer/networking knowledge.
• Experience in customer-facing or technical service is preferred.
• Ability to troubleshoot and think critically in a fast-paced environment.

Responsibilities

• Deliver, install, and configure office equipment at customer locations.
• Perform machine setups, assembling, configuring and testing for optimal functionality.
• Diagnose and repair equipment issues across mechanical, electronic, networking, and software systems.
• Educate customers on proper usage and basic troubleshooting; provide on-site support.
• Respond to service calls and resolve customer concerns efficiently.
• Maintain inventory of parts, tools, and supplies; keep vehicle organized.
• Communicate effectively with customers, coordinators, sales teams, and support staff.
• Identify opportunities for equipment upgrades and refer to sales when appropriate.

Skills

Mechanical aptitude

Customer service

Problem solving

Communication

Driver's license

Education

High school diploma or GED

Tools

Networking basics

Diagnostics tools

Job description

EO Johnson Business Technologies is seeking a Field Service Technician to deliver, install, and configure office equipment at customer locations. The role involves diagnosing and repairing mechanical, electronic, and networking issues, with on-site training for customers.

You will travel regularly to sites across the Minneapolis/St Paul metro area and nearby regions. The position requires a high school diploma or GED, strong mechanical aptitude, and the ability to troubleshoot in a fast-paced