Field Service Technician — On-Site Install & Support

EO Johnson Business Technologies; Iron Mountain (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Health, dental and vision coverage

Paid time off

Job summary

EO Johnson Business Technologies is seeking an on-site service technician to deliver, install, configure, and test office equipment at customer locations in the Iron Mountain area and surrounding regions. You will troubleshoot mechanical, electronic, networking, and software issues, and train customers on basic usage and troubleshooting.

The role requires a high school diploma or GED, a strong mechanical aptitude, and the ability to work independently while communicating effectively with

Qualifications

• Must have strong mechanical aptitude and basic computer and networking knowledge.
• Experience in a customer-facing or technical service environment is preferred.
• Strong problem-solving and critical-thinking skills in a fast-paced setting.

Responsibilities

• Deliver, install, and configure office equipment at customer locations.
• Perform machine setups, including assembly, configuration, and testing.
• Diagnose and repair equipment issues related to mechanical, electronic, networking, media, and software systems.
• Educate and train customers on proper usage and basic troubleshooting of equipment.
• Respond to service calls and resolve customer concerns on-site.
• Maintain inventory of parts, tools, and supplies needed for service and installation.
• Communicate with customers, call coordinators, sales teams, and internal support staff to ensure seamless service delivery.
• Identify opportunities for equipment upgrades or additional solutions and refer to sales as appropriate.
• Maintain a clean, organized company vehicle and work environment.
• Travel regularly to customer sites within the Minneapolis/St Paul metro area and up to an hour outside of the 494/694 beltway.

Skills

Mechanical aptitude

Customer service

Troubleshooting

Communication

Independent worker

Education

High school diploma or GED

Job description

EO Johnson Business Technologies is seeking an on-site service technician to deliver, install, configure, and test office equipment at customer locations in the Iron Mountain area and surrounding regions. You will troubleshoot mechanical, electronic, networking, and software issues, and train customers on basic usage and troubleshooting.

The role requires a high school diploma or GED, a strong mechanical aptitude, and the ability to work independently while communicating effectively with