Field Service Tech: Install, Troubleshoot & Train

Us; Newark (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Stiles Machinery is seeking a Field Service Representative to apply technical, electrical, and mechanical skills to install, troubleshoot, educate, and maintain customer equipment. You will travel regionally, perform start-up services, and provide guidance to customers to ensure optimal operation.

The role emphasizes problem-solving, customer relations, and ongoing training, with an emphasis on safety and reliability of machinery across multiple industries.

Qualifications

• Two years of electronic technical school or equivalent.
• Associates Degree preferred.
• Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience.
• Valid driver’s license.
• Flexible schedule with ability to travel regularly.

Responsibilities

• Perform installation, start-up services, and operation instruction on all equipment represented by the company.
• Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
• Recommend improvements pertaining to the operation and reliability of our products, when appropriate.
• Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.
• Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.
• Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.
• Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.

Skills

Electrical systems

Mechanical knowledge

Technical training

Education

Two years of electronic technical school or equivalent

Associates Degree preferred

Field service training program

N/C or P/C service/maintenance experience

Job description

Stiles Machinery is seeking a Field Service Representative to apply technical, electrical, and mechanical skills to install, troubleshoot, educate, and maintain customer equipment. You will travel regionally, perform start-up services, and provide guidance to customers to ensure optimal operation.

The role emphasizes problem-solving, customer relations, and ongoing training, with an emphasis on safety and reliability of machinery across multiple industries.