Field Service Technician: Travel, Install & Support

Us; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Retirement options

On-the-job training

Advancement opportunities

Earned accreditations

Mileage reimbursement

Job summary

Stiles Machinery is seeking a Field Service Representative to apply technical, electrical, and mechanical skills to install, troubleshoot, educate, and maintain our machinery and equipment for customers. You will travel regionally and support customers with problem-solving and system improvements.

The role requires a valid driver’s license, willingness to travel, and either two years of electronic tech education or equivalent experience, with an associate degree preferred.

Qualifications

• Valid driver’s license is required.
• Two years of electronic technical school or equivalent experience, or willingness to learn.
• Associates Degree preferred.
• Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience.

Responsibilities

• Install, start-up services, and operation instruction on all equipment represented by Stiles Machinery.
• Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
• Recommend improvements pertaining to the operation and reliability of our products, when appropriate.
• Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.
• Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.
• Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.
• Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.

Job description

Stiles Machinery is seeking a Field Service Representative to apply technical, electrical, and mechanical skills to install, troubleshoot, educate, and maintain our machinery and equipment for customers. You will travel regionally and support customers with problem-solving and system improvements.

The role requires a valid driver’s license, willingness to travel, and either two years of electronic tech education or equivalent experience, with an associate degree preferred.