Field Service Team Lead: Train, Mentor & Elevate Service

Climate Pros; Cleveland (OH); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Climate Pros is seeking a Field Service Supervisor to lead a dedicated service team and ensure impeccable experiences for customers. You will mentor technicians, coordinate training, and collaborate with dispatch, account managers, and sales to drive efficiency, safety, and service quality across territories.

Strong leadership and communication are essential to success in this front-line role. This full-time union role emphasizes accountability, continuous improvement, and delivering outstanding

Qualifications

• Strong customer service and communication skills
• Ability to lead a diverse team and take initiative
• Experience in staff mentoring and training
• Bachelor's Degree or equivalent experience
• Prior leadership in a service-focused industry

Responsibilities

• Provide technical support for assigned technicians and territories
• Train and mentor technicians; lead field training
• Resolve customer callbacks for assigned areas
• Collaborate with dispatch to improve efficiency and productivity
• Work with Account Managers and sales to drive sales
• Promote safety initiatives and ensure safety protocols are followed

Skills

Customer service

Leadership

Communication skills

Team building

Safety awareness

Education

Bachelor's Degree or equivalent professional experience

Job description

Climate Pros is seeking a Field Service Supervisor to lead a dedicated service team and ensure impeccable experiences for customers. You will mentor technicians, coordinate training, and collaborate with dispatch, account managers, and sales to drive efficiency, safety, and service quality across territories.

Strong leadership and communication are essential to success in this front-line role. This full-time union role emphasizes accountability, continuous improvement, and delivering outstanding