Field Service Supervisor

Climate Pros; Cleveland (OH); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Climate Pros is seeking a Field Service Supervisor to lead a dedicated service team and ensure impeccable experiences for customers. You will mentor technicians, coordinate training, and collaborate with dispatch, account managers, and sales to drive efficiency, safety, and service quality across territories.

Strong leadership and communication are essential to success in this front-line role. This full-time union role emphasizes accountability, continuous improvement, and delivering outstanding

Qualifications

• Strong customer service and communication skills
• Ability to lead a diverse team and take initiative
• Experience in staff mentoring and training
• Bachelor's Degree or equivalent experience
• Prior leadership in a service-focused industry

Responsibilities

• Provide technical support for assigned technicians and territories
• Train and mentor technicians; lead field training
• Resolve customer callbacks for assigned areas
• Collaborate with dispatch to improve efficiency and productivity
• Work with Account Managers and sales to drive sales
• Promote safety initiatives and ensure safety protocols are followed

Skills

Customer service

Leadership

Communication skills

Team building

Safety awareness

Education

Bachelor's Degree or equivalent professional experience

Job description

The Field Service Supervisor is the leader of their assigned team. In this role, you will be responsible for delivering an impeccable service experience to every Climate Pros customer while preparing the Climate Pros service team to meet the needs of our customers and beyond.

Duties and Responsibilities:

• Responsible for technical support of assigned technicians and their territories
• Responsible for field training of newly hired technicians
• Mentoring assigned technicians
• Responsible for training and continued education of assigned technicians
• Perform random periodic checks of assigned technicians' work
• Responsible for resolving all customer callbacks for assigned areas
• Work closely with dispatch team to drive efficiency and productivity
• Work closely with Account Managers and sales team to drive sales
• Work closely with staff and field technicians to promote safety initiatives, quality control, and training to ensure safety protocols are implemented and enforced
• Provide exceptional support to both internal and external customers
• Perform other related duties as required and assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities and activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Desired Skills, Certifications, and Education:

• Maintain communication and provide feedback, guidance, training, and encouragement in order to impact results.
• Strong customer service skills, proper phone etiquette, and customer-centric approach
• Excellent verbal and written communication skills for both internal and external customers
• Strong interpersonal skills
• Ability to take initiative and team building all to manage in a team environment.
• Bachelor's Degree or equivalent professional experience
• Prior leadership experience in a service-focused industry
• Experience leading teams and managing a diverse group of roles and responsibilities
• Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

Physical Requirements and Working Conditions:

• Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 100 pounds; noise level is usually quiet.

Location(s)

Compensation Range

Union Rate

Position Type

Full-time Union

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