Field Service Supervisor - Atlanta

Climate Pros, LLC; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Climate Pros, LLC seeks a Field Service Supervisor to lead a team of Service Technicians, ensuring excellent service and safety compliance. You will mentor staff, coordinate with the dispatch team, and drive efficiency while maintaining strong customer relationships.

The role requires supervisory experience in a service environment and a focus on training, quality control, and performance management to meet customer needs and company standards.

Qualifications

• 1+ years supervisory experience in a service-focused industry.
• Journeyman-level or equivalent professional experience.
• Strong customer service and communication skills.
• Ability to motivate and develop a diverse team.
• Experience coordinating with dispatch and field technicians.

Responsibilities

• Provide technical support for assigned technicians and their territories
• Train newly hired technicians in the field
• Mentor technicians; provide continuing education and training
• Maintain communication with the team to drive results
• Work with dispatch to improve efficiency and productivity
• Handle customer callbacks and provide exceptional support
• Manage performance reviews, timecards, PTO and on-call for technicians

Skills

Customer service

Verbal communication

Written communication

Relationship building

Team leadership

Supervisory experience

Safety awareness

Mentoring

Job description

As a Field Service Supervisor, you will lead a team of Service Technicians. You will deliver an impeccable service experience to each Climate Pros customer while preparing your assigned team to meet the needs of our customers and beyond.

Duties And Responsibilities

• Technician Support:
  • Provide technical support for assigned technicians and their territories
  • Train newly hired technicians in the field
  • Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
  • Mentor assigned technicians; provide continuing education and training
• Team Management & Performance:
  • Maintain communication with the team, providing feedback, guidance, training and encouragement to impact results
  • Work closely with dispatch team to drive efficiently and productivity
  • Perform random periodic checks of assigned technicians
  • Manage technicians' performance reviews, timecards, PTO and on-call
• Customer Service:
  • Resolve all customer callbacks for assigned areas
  • Provide exceptional support to both internal and external customers

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, And Competencies

• Strong customer service skills, proper phone etiquette and customer centric
• Excellent verbal and written communication skills for both internal and external customers
• Strong relationship-building skills within an active, communicative, fast-paced team environment
• Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
• Journeyman-level or equivalent professional experience
• 1+ years prior supervisory experience in a service-focused industry
• Experience managing a diverse group of roles and responsibilities

Physical Requirements And Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

• The employee is frequently required to sit, stand, walk, hear, see and talk.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.