Field Service Supervisor

Climate Pros; Little Rock, Northern (AR, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Union position

Job summary

Climate Pros is seeking a Field Service Supervisor to lead a team of Service Technicians and deliver outstanding service to our customers. You will train, mentor, and manage technicians while coordinating with dispatch to ensure safety, quality, and productivity.

You will oversee performance reviews, timecards, PTO, and on-call coverage while maintaining strong customer service for internal and external clients. A hands-on leader thrives in this dynamic environment.

Qualifications

• Excellent verbal and written communication skills for customers and teams.
• Strong relationship-building skills within a fast-paced field environment.
• Ability to take initiative to motivate and keep the team safe and productive.
• Journeyman-level or equivalent professional experience.
• 1+ years prior supervisory experience in a service-focused industry.
• Experience managing a diverse group of roles and responsibilities.

Responsibilities

• Lead a team of Service Technicians to deliver service excellence.
• Provide technical support for assigned technicians and territories.
• Train newly hired technicians in the field.
• Mentor technicians; provide continuing education and training.
• Maintain communication with the team to drive results and safety.
• Collaborate with dispatch to improve efficiency and productivity.
• Perform performance reviews, timecards, PTO, and on-call duties.
• Resolve customer callbacks and provide exceptional support.

Skills

Excellent communication

Relationship-building

Initiative

Supervisory experience

Team mentoring

Customer service

Job description

As a Field Service Supervisor, you will lead a team of Service Technicians. You will deliver an impeccable service experience to each Climate Pros customer while preparing your assigned team to meet the needs of our customers and beyond.

Duties and Responsibilities

• Provide technical supportforassigned technicians and their territories
• Train newly hired technicians in the field
• Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
• Mentor assigned technicians; provide continuing education and training
• Team Management & Performance:
• Maintain communication with the team, providing feedback, guidance,trainingand encouragement to impact results
• Work closely with dispatch team to drive efficiently and productivity
• Perform random periodic checks of assigned technicians
• Manage technicians' performance reviews, timecards,PTOand on-call
• Customer Service:
• Resolve all customer callbacks for assigned areas
• Provide exceptional support to both internal and external customers

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, and Competencies

• Excellent verbal and written communication skills for both internal and external customers
• Strong relationship-building skills within an active, communicative, fast-paced team environment
• Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
• Journeyman-level or equivalent professional experience
• 1+ years prior supervisory experience in a service-focused industry
• Experience managing a diverse group of roles and responsibilities

Physical Requirements and Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

• The employee isfrequentlyrequired to sit, stand, walk, hear,seeand talk.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may berequired.
• All employees maybe requiredto visit a customer site and/or complete a ride along with a field technician as part of their employment.

EEO Statement

Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.

Compensation Range

Union

Position Type

Full-time Union

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