Field Service Supervisor

Climate Pros, LLC; Kansas City (MO); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Climate Pros, LLC is seeking a Field Service Supervisor to lead a team of Service Technicians and deliver an impeccable service experience to each customer. You will prepare the team to meet customer needs and beyond, providing training, safety, quality control, and performance coaching in a fast-paced field.

A hands-on leader with strong communication will excel in guiding field operations. This role requires 1+ years supervisory experience and journeyman-level skills, with occasional site

Qualifications

• Strong customer service skills and phone etiquette.
• Excellent verbal and written communication for internal and external customers.
• Strong relationship-building within a fast-paced team.
• Ability to motivate the team and keep members safe, focused, productive.
• Journeyman-level or equivalent professional experience.
• 1+ years supervisory experience in a service-focused industry.
• Experience managing a diverse group of roles and responsibilities.

Responsibilities

• Lead and mentor service technicians in field operations.
• Provide technical support for technicians and territories.
• Coordinate with dispatch to drive efficiency and productivity.
• Manage technicians' performance reviews, timecards, PTO and on-call.
• Resolve customer callbacks and provide exceptional service.

Skills

Customer service

Verbal communication

Written communication

Relationship-building

Initiative

Supervisory experience

Journeyman-level experience

Team motivation

Safety awareness

Job description

As a Field Service Supervisor, you will lead a team of Service Technicians. You will deliver an impeccable service experience to each Climate Pros customer while preparing your assigned team to meet the needs of our customers and beyond.

Duties And Responsibilities

• Technician Support:
  • Provide technical support for assigned technicians and their territories
  • Train newly hired technicians in the field
  • Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
  • Mentor assigned technicians; provide continuing education and training
• Team Management & Performance:
  • Maintain communication with the team, providing feedback, guidance, training and encouragement to impact results
  • Work closely with dispatch team to drive efficiently and productivity
  • Perform random periodic checks of assigned technicians
  • Manage technicians' performance reviews, timecards, PTO and on-call
• Customer Service:
  • Resolve all customer callbacks for assigned areas
  • Provide exceptional support to both internal and external customers

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, And Competencies

• Strong customer service skills, proper phone etiquette and customer centric
• Excellent verbal and written communication skills for both internal and external customers
• Strong relationship-building skills within an active, communicative, fast-paced team environment
• Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
• Journeyman-level or equivalent professional experience
• 1+ years prior supervisory experience in a service-focused industry
• Experience managing a diverse group of roles and responsibilities

Physical Requirements And Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

• The employee is frequently required to sit, stand, walk, hear, see and talk.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.