Field Service Team Lead - Safety, Training & Customer Care

Climate Pros; Atlanta (GA); Hybride; USD 65 000 - 90 000; Plein temps

Résumé du poste

Climate Pros is seeking a Field Service Supervisor in Atlanta, GA to lead a team of service technicians and deliver outstanding customer experiences. You will mentor technicians, coordinate training, and work with dispatch to optimize routes and performance.

You will ensure safety protocols, manage performance reviews and timecards, and provide proactive support to internal and external customers while maintaining high service standards across assigned territories.

Qualifications

• Excellent verbal and written communication skills for both internal and external customers.
• Strong relationship-building skills within an active, communicative, fast-paced team environment.
• Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
• Journeyman-level or equivalent professional experience.
• 1+ years prior supervisory experience in a service-focused industry.
• Experience managing a diverse group of roles and responsibilities.

Responsabilités

• Provide technical support for assigned technicians and their territories.
• Train newly hired technicians in the field.
• Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced.
• Mentor assigned technicians; provide continuing education and training.
• Team Management & Performance: Maintain communication with the team, providing feedback, guidance, training and encouragement to impact results.
• Work closely with dispatch team to drive efficiently and productivity.
• Perform random periodic checks of assigned technicians.
• Manage technicians' performance reviews, timecards, PTO and on-call.
• Customer Service: Resolve all customer callbacks for assigned areas.
• Provide exceptional support to both internal and external customers.

Connaissances

Communication

Relationship-building

Initiative

Journeyman

Supervisory experience

Diversity management

Description du poste

Climate Pros is seeking a Field Service Supervisor in Atlanta, GA to lead a team of service technicians and deliver outstanding customer experiences. You will mentor technicians, coordinate training, and work with dispatch to optimize routes and performance.

You will ensure safety protocols, manage performance reviews and timecards, and provide proactive support to internal and external customers while maintaining high service standards across assigned territories.