Field Service Supervisor

Climate Pros, LLC; Cleveland (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Climate Pros, LLC is seeking a Field Service Supervisor to lead the assigned service team and deliver an impeccable service experience to Climate Pros customers.

You will mentor technicians, coordinate with dispatch and Account Managers, drive efficiency, promote safety, and maintain strong customer relationships across the territory.

The role requires a proactive leader with a Bachelor's degree or equivalent experience and a record of developing teams in a field service setting.

Qualifications

• Leadership experience in a service-focused environment.
• Strong customer service skills and phone etiquette.
• Excellent verbal and written communication for internal and external customers.
• Strong interpersonal skills and teamwork.
• Ability to take initiative and manage a team.
• Bachelor's Degree or equivalent professional experience.
• Experience leading teams with diverse roles.
• Safety-conscious and reliable team player.

Responsibilities

• Lead and mentor assigned technicians.
• Provide technical support for field staff and territories.
• Coordinate with dispatch to drive efficiency and productivity.
• Collaborate with Account Managers and sales team to drive sales.
• Ensure safety protocols are implemented and enforced.
• Provide exceptional support to customers.
• Oversee training and continued education of technicians.
• Conduct periodic checks of technicians' work.
• Handle customer callbacks for assigned areas.
• Perform other related duties as required.

Skills

Leadership experience

Customer service

Communication skills

Team building

Initiative

Education

Bachelor's Degree or equivalent professional experience

Job description

Job Summary

The Field Service Supervisor is the leader of their assigned team. In this role, you will be responsible for delivering an impeccable service experience to every Climate Pros customer while preparing the Climate Pros service team to meet the needs of our customers and beyond.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Duties and Responsibilities

• Responsible for technical support of assigned technicians and their territories
• Responsible for field training of newly hired technicians
• Mentoring assigned technicians
• Responsible for training and continued education of assigned technicians
• Perform random periodic checks of assigned technicians' work
• Responsible for resolving all customer callbacks for assigned areas
• Work closely with dispatch team to drive efficiency and productivity
• Work closely with Account Managers and sales team to drive sales
• Work closely with staff and field technicians to promote safety initiatives, quality control, and training to ensure safety protocols are implemented and enforced
• Provide exceptional support to both internal and external customers
• Perform other related duties as required and assigned

Desired Skills, Certifications, and Education

• Maintain communication and provide feedback, guidance, training, and encouragement in order to impact results.
• Strong customer service skills, proper phone etiquette, and customer-centric approach
• Excellent verbal and written communication skills for both internal and external customers
• Strong interpersonal skills
• Ability to take initiative and team building all to manage in a team environment.
• Bachelor's Degree or equivalent professional experience
• Prior leadership experience in a service-focused industry
• Experience leading teams and managing a diverse group of roles and responsibilities
• Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

Physical Requirements and Working Conditions

• Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 100 pounds; noise level is usually quiet.