Field Service Supervisor: Security Ops Lead

Securitas Security Services USA, Inc.; Maryland Heights (MO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

401K Options

Vacation Days

Floating Holidays

Paid Family Leave

Paid Weekly

Employee Assistance Program

Customer Discounts

Job summary

Securitas USA in Maryland Heights, MO is seeking a Field Service Supervisor to oversee guarding operations across multiple sites. You will supervise Security Officers, conduct inspections, ensure post orders are followed, and coach staff to deliver high-quality service in a fast-paced environment.

This full-time role requires strong leadership, excellent communication, and the ability to respond to incidents.

Qualifications

• 18+ years old.
• High School Diploma or GED required.
• Above average computer / technology skills.
• Excellent customer service and team leadership skills.
• Must be able to work independently.
• Must be able to remain calm and professional during stressful situations.
• Must have great attention to detail.
• Must have a professional demeanor.

Responsibilities

• Supervises Security Officers and/or other personnel, as assigned; ensures that personnel deliver high quality service; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets with Branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Assigns and directs work; coaches employees and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities; refers problematic issues to Branch management.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Inspects client sites as assigned to ensure adequate coverage and compliance with post orders; visits client representatives to ensure they remain satisfied with services provided; covers vacant posts as necessary.
• Reviews client and company required reports for accuracy and timeliness; assists in preparing and submitting payroll and billing information.
• Conducts foot and mobile patrols as needed.

Skills

Customer service

Team leadership

Technology skills

Independent work

Calm under pressure

Driver's license

Supervisory experience

Education

High School Diploma or GED

Job description

Securitas USA in Maryland Heights, MO is seeking a Field Service Supervisor to oversee guarding operations across multiple sites. You will supervise Security Officers, conduct inspections, ensure post orders are followed, and coach staff to deliver high-quality service in a fast-paced environment.

This full-time role requires strong leadership, excellent communication, and the ability to respond to incidents.