Security Operations Lead — Shift & Client Liaison

Securitas Security Services USA, Inc.; Fairview Heights (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

401(k) Options

Paid Vacation Days

Paid Sick Days

Floating Holidays

Paid Family Leave

Paid weekly

Job summary

Securitas Security Services USA, Inc. is seeking an Operations Supervisor to manage guarding operations across multiple sites from its Fairview Heights, IL location. The role involves supervising field staff, inspecting posts, coaching personnel, and supporting branch operations.

The position requires strong customer service, team leadership, and the ability to work independently. The salary is $55,000 per year, with comprehensive benefits and paid time off as described in the postings.

Qualifications

• Minimum high school diploma or GED required.
• Excellent customer service and team leadership skills required.
• Ability to work independently and remain calm in stressful situations.

Responsibilities

• Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
• Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
• Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
• Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

Skills

Customer service

Team leadership

Independent work

Calm under pressure

Education

High School Diploma or GED

Job description

Securitas Security Services USA, Inc. is seeking an Operations Supervisor to manage guarding operations across multiple sites from its Fairview Heights, IL location. The role involves supervising field staff, inspecting posts, coaching personnel, and supporting branch operations.

The position requires strong customer service, team leadership, and the ability to work independently. The salary is $55,000 per year, with comprehensive benefits and paid time off as described in the postings.