Field Service Supervisor

Securitas USA; Maryland Heights (MO); On-site; USD 61,992,000 - 70,258,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

401K

Vacation days

Sick days

Floating holidays

Family leave

Weekly pay

EAP

Discounts

Job summary

Securitas USA is seeking a Field Service Supervisor to oversee guarding operations at multiple sites in Maryland Heights, MO. The role supervises officers, conducts inspections, coaches staff and ensures post orders are followed.

It also handles administrative duties for the Branch and responds to incidents as needed. The ideal candidate will have strong leadership, customer service, and problem-solving skills, with experience supervising security personnel and coordinating with clients.

Qualifications

• High School Diploma or GED required.
• Strong customer service and team leadership skills.
• Able to work independently and stay calm under pressure.
• Above-average computer/technology skills.

Responsibilities

• Supervises Security Officers and ensures high-quality service.
• Meets with management and client representatives for updates and issues.
• Coordinates orientation, training and retention of staff.
• Assigns work, coaches employees, and handles disciplinary actions.
• Maintains professional environment and ensures legal/compliance adherence.
• Inspects client sites, covers vacant posts, and processes reports including payroll/billing.

Skills

Customer service

Team leadership

Computer skills

Independent worker

Calm under pressure

Education

High School Diploma or GED

Job description

Field Service Supervisor - Full Time

Primary Location: Maryland Heights, MO

Wage: $22.00/HR

Job Summary

Supervises guarding operations at multiple sites. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures as required by Branch. Responds to incidents and may provide service coverage as needed.

Perks & Benefits

• Medical, Dental, Vision, Life, AD&D, Disability Insurance, Plus 401K Options.
• 10 Vacation Days Accrued.
• 6 Sick Days.
• 4 Floating Holidays Per Year.
• Holidays Honored - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, & Christmas Day.
• Paid Family Leave - Up To 12 Weeks Per Year In Accordance With State Law.
• Paid Weekly (Every Thursday).
• Employee Assistance Program.
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel, & More!

What You Can Expect

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Responsibilities

• Supervises Security Officers and/or other personnel, as assigned; ensures that personnel deliver high quality service; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets with Branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Participates in and coordinates with Branch management the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect.
• Assigns and directs work; coaches employees and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities; refers problematic issues to Branch management.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with Branch management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; meets with Branch management and other Field Supervisors to discuss customer service, initiatives, personnel matters, and related issues.
• Inspects client sites as assigned to ensure adequate coverage and compliance with post orders; visits client representatives to ensure they remain satisfied with services provided; covers vacant posts as necessary.
• Reviews client and company required reports for accuracy and timeliness; assists in preparing and submitting payroll and billing information.
• Conducts foot and mobile patrols as needed.
• Performs tasks and duties of a similar nature and scope as required for assignment.

Basic Requirements

• 18 years of age or older.
• High School Diploma or GED required.
• Above average computer / technology skills needed.
• Excellent customer service and team leadership skills needed.
• Must be able to work independently.
• Must be able to remain calm and professional during stressful situations.
• Must have great attention to detail.
• Must have a professional demeanor.
• All candidates must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
• Prior supervisory experience in security, military, law enforcement, or related field experie