Field Service Supervisor - Security & Client Support

Securitas, Inc.; East Hartford (CT); On-site; USD 65,904,000 - 71,635,000; Full time

Job summary

Securitas, Inc. is seeking a Field Service Supervisor in Hartford South to oversee security operations at multiple client sites. The role emphasizes staffing, incident response, coaching, and client service.

Primary duties include supervising officers, ensuring post orders and schedules are followed, training staff, and maintaining strong client relationships while controlling overtime and costs. This is a full-time, on-site position offering growth opportunities.

Qualifications

• High School Diploma or GED plus 2 years of related experience.
• Experience in retail is preferred.
• Ability to supervise security personnel and support staff.

Responsibilities

• Conduct site visits and interact with clients.
• Manage scheduling and coverage to ensure adequate staffing at all sites.
• Respond to incidents and conduct investigations as needed.
• Provide training, coaching, and performance management for department staff.
• Complete reporting, audits, and compliance tasks.
• Improve officer and SSAM support and reduce turnover.
• Protect client relationships and support client satisfaction and revenue.
• Control costs by reducing overtime and reactive work.
• Communicate effectively with clients, officers, and management.
• Handle employee needs such as uniforms and equipment.

Skills

Communication

Leadership

Time management

Customer service

Coaching

Scheduling

Training

Problem solving

Education

High School Diploma or GED

2 years related experience in security or retail

Job description

Securitas, Inc. is seeking a Field Service Supervisor in Hartford South to oversee security operations at multiple client sites. The role emphasizes staffing, incident response, coaching, and client service.

Primary duties include supervising officers, ensuring post orders and schedules are followed, training staff, and maintaining strong client relationships while controlling overtime and costs. This is a full-time, on-site position offering growth opportunities.