Field Service Supervisor - Lead Tech Teams

DH Pace Company, Inc.; Milwaukee (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Life insurance

401(k) with employer match

HSA & FSA

Voluntary benefits

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, Inc. is seeking a Service Supervisor in Milwaukee, WI to effectively coordinate our field technicians and deliver outstanding service.

You will lead teams, ensure high-quality customer interactions, and strive for continuous improvement in operations. The role emphasizes staff development, efficient workforce planning, and maintaining accurate logistics to minimize costs while maximizing service levels.

Qualifications

• Demonstrated ability to drive process improvements and enhance operational efficiency.
• Exceptional communication and organizational skills, along with a solid mechanical and mathematical aptitude.
• Proven ability to effectively communicate with customers and represent the company with professionalism and integrity.
• A minimum of 1-3 years of management or leadership experience is preferred.
• A valid driver's license is a must!

Responsibilities

• Lead and inspire technicians by establishing and enforcing outstanding customer service standards and expectations.
• Provide effective leadership and development opportunities for staff, ensuring they are equipped for future advancement through clear communication, coaching, training, and development.
• Optimize workforce management to minimize negative labor variances and enhance productivity.
• Determine staffing needs while ensuring compliance with company hiring practices, counseling/discipline, and termination policies.
• Guarantee accurate work orders and picking lists for the warehouse, managing WIP inventory and returns from job sites to minimize inventory investment.
• Embrace other responsibilities as assigned, contributing to the overall success of the team!

Skills

Leadership experience

Customer service

Communication skills

Mechanical aptitude

Mathematical aptitude

Job description

DH Pace Company, Inc. is seeking a Service Supervisor in Milwaukee, WI to effectively coordinate our field technicians and deliver outstanding service.

You will lead teams, ensure high-quality customer interactions, and strive for continuous improvement in operations. The role emphasizes staff development, efficient workforce planning, and maintaining accurate logistics to minimize costs while maximizing service levels.