Field Service Supervisor: Lead Technicians

D.H. Pace Company, Inc.; Harlingen (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Life insurance

Disability insurance

401(k) match

Health Savings Account

Flexible Spending Account

Employee discounts

Job summary

DH Pace Company, Inc. in Harlingen, TX is seeking a Service Supervisor who will coordinate field technicians to provide outstanding service and customer satisfaction in a fast-paced environment.

The role requires strong communication and leadership skills, and a focus on workforce management, with duties including staffing, coaching, and ensuring accurate work orders and inventory control. A valid driver’s license and 1–3 years of leadership experience are required; a HS diploma is required,

Qualifications

• Supervise technicians and enforce customer service standards.
• Strong communication and organizational skills.
• Minimum 1–3 years of management or leadership experience.
• Valid driver’s license required.
• High School Diploma or GED; Bachelor's degree preferred.

Responsibilities

• Coordinate field technicians and meet customer service standards.
• Lead staff development and coaching for advancement.
• Manage staffing levels and hiring policies to ensure compliance.
• Ensure accurate work orders and inventory handoffs to the warehouse.
• Fulfill all other duties as assigned by your manager.

Skills

Leadership

Customer service

Communication

Organizational skills

Mechanical aptitude

Mathematical aptitude

Driver's license

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

DH Pace Company, Inc. in Harlingen, TX is seeking a Service Supervisor who will coordinate field technicians to provide outstanding service and customer satisfaction in a fast-paced environment.

The role requires strong communication and leadership skills, and a focus on workforce management, with duties including staffing, coaching, and ensuring accurate work orders and inventory control. A valid driver’s license and 1–3 years of leadership experience are required; a HS diploma is required,