Field Service Team Lead - Tech Development & Ops

AGS LLC; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

AGS LLC in Milwaukee, WI, is seeking a Field Service Supervisor to oversee all regional field service operations. You will supervise, train, and discipline technicians, schedule work orders, and optimize product functionality across the region.

You will lead workflow development, performance reviews, and budgeting while maintaining strong customer relationships and ensuring compliance with company policies and local regulations.

Qualifications

• High School or GED required.
• 3+ years in field service in gaming/manufacturing preferred.
• Strong leadership and communication skills.

Responsibilities

• Develops workflow for Field Service Technicians.
• Assists in goal setting and performance reviews for technicians.
• Investigates and resolves substandard performance issues.
• Ensures adherence to company policies by the team.
• Provides training to Field Service Technicians as needed.
• Addresses customer inquiries and obtains feedback.

Skills

Leadership

Field service management

Training

Scheduling

Customer service

MS Office

Communication

Education

Bachelor's degree in business or related field

Associate degree in business or related field

High School or GED

Tools

None

Job description

AGS LLC in Milwaukee, WI, is seeking a Field Service Supervisor to oversee all regional field service operations. You will supervise, train, and discipline technicians, schedule work orders, and optimize product functionality across the region.

You will lead workflow development, performance reviews, and budgeting while maintaining strong customer relationships and ensuring compliance with company policies and local regulations.