Service Operations Supervisor

DH Pace Company, Inc.; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Life insurance

401(k) with match

Health Savings Account

Flexible Spending Account

Voluntary benefits

Employee discounts

Competitive pay

Job summary

DH Pace Company, Inc. in Austin, TX is seeking a Service Supervisor for our Commercial Operations team.

If you have strong leadership skills and thrive in a fast-paced environment, you will supervise service technicians and help optimize daily schedules to meet customer expectations. The ideal candidate holds a Bachelor's degree with management experience, a valid driver’s license, and the ability to communicate professionally with customers.

Qualifications

• Bachelor's degree and prior management experience preferred, or equivalent education/experience.
• Valid driver's license with clean record.
• Strong customer communication and professional presentation.
• Technical applications and mechanical systems aptitude.

Responsibilities

• Assist with daily scheduling of all jobs and meet customer preferences.
• Provide immediate problem-solving support to office staff and technicians.
• Monitor technician schedules in real time to maximize efficiency.
• Track completed jobs and follow up with customers to ensure satisfaction.
• Process completed jobs for materials handling and billing.
• Complete all administrative paperwork timely.
• Conduct employee performance reviews with the Department Manager.
• Participate in planning and establishing department goals.
• Perform other duties as assigned by manager.

Skills

Leadership

Communication

Technical aptitude

Education

Bachelor's degree or equivalent experience

Job description

DH Pace Company, Inc. in Austin, TX is seeking a Service Supervisor for our Commercial Operations team.

If you have strong leadership skills and thrive in a fast-paced environment, you will supervise service technicians and help optimize daily schedules to meet customer expectations. The ideal candidate holds a Bachelor's degree with management experience, a valid driver’s license, and the ability to communicate professionally with customers.