Field Services Dispatch Lead

DH Pace Company, Inc.; Wichita (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Company-paid life insurance

401(k) with employer match

HSA and FSA options

Voluntary benefits including life and,

Employee discounts for you and your 1m

Annual performance reviews

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator to effectively coordinate field employees in Wichita, KS. This role will help ensure our services meet customer satisfaction and may appeal to someone with dispatching or scheduling experience.

You will schedule technicians, manage tickets, assist with billing, and collaborate with the estimating team on quotes while supporting field technicians. This position offers strong benefits and opportunities to grow with a family-owned company

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high-volume administration field is a plus.
• Must have excellent communication skills and be focused on customer service.
• Must have good time management skills, be organized and the ability to multi-task.
• Represent the company in a professional manner.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets.
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned.

Skills

Microsoft Office

Communication skills

Time management

Multi-tasking

Dispatch experience

Tools

Microsoft Office Suite

Job description

DH Pace Company, Inc. is seeking a Department Coordinator to effectively coordinate field employees in Wichita, KS. This role will help ensure our services meet customer satisfaction and may appeal to someone with dispatching or scheduling experience.

You will schedule technicians, manage tickets, assist with billing, and collaborate with the estimating team on quotes while supporting field technicians. This position offers strong benefits and opportunities to grow with a family-owned company