Field Service Supervisor: Lead Tech Team & Dispatch

Ziegler Caterpillar; Saint Cloud (MN); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Health Insurance

PTO 15 days

HSA

401(k) match

Education Assistance

Disability Insurance

Parental Leave

Job summary

Ziegler Inc. is seeking a Field Service Supervisor to lead a team of Field Service Technicians, manage field service calls, open service orders, and dispatch technicians. The role demands strong customer service, problem solving, and leadership.

You will ensure safety standards and oversee technician training and labor management. Requirements include 2-year technical degree preferred, 5+ years diesel equipment knowledge, and 3+ years in a supervisory role, with proficiency in MS Office.

Qualifications

• Strong communication and customer service skills.
• Problem-solving and organizational abilities.
• Ability to lead, coach and develop a team.
• Proficient with MS Office products.
• Diesel equipment knowledge and field service experience.

Responsibilities

• Take field service customer calls and open service work orders.
• Dispatch Field Service Technicians and manage labor.
• Monitor service calls and ensure estimates are met.
• Collaborate on invoice disputes and service details.
• Lead safety practices and training for the team.
• Interview and hire technicians; oversee onboarding.

Job description

Ziegler Inc. is seeking a Field Service Supervisor to lead a team of Field Service Technicians, manage field service calls, open service orders, and dispatch technicians. The role demands strong customer service, problem solving, and leadership.

You will ensure safety standards and oversee technician training and labor management. Requirements include 2-year technical degree preferred, 5+ years diesel equipment knowledge, and 3+ years in a supervisory role, with proficiency in MS Office.