Field Service Operations Lead – Dispatch & Quality

Jobtailor; Illinois; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Illinois seeks a Field Service Supervisor to lead and coordinate field technicians, optimize scheduling, and monitor performance metrics to ensure top-tier service delivery.

The role requires deep knowledge of field service processes, strong data analysis skills, and the ability to guide a team in building automation and service technologies. You will drive improvements while adhering to safety standards and company policies.

Qualifications

• Proven experience in field service supervision or a similar role with strong operational management skills.
• In‑depth knowledge of field service processes, scheduling, and performance monitoring.
• Proficiency in using field service management software and tools to optimize technician deployment and track service metrics.
• Technical expertise relevant to building automation systems and service technologies.
• Ability to analyze data to identify trends and implement corrective actions to improve service delivery.

Responsibilities

• Supervise and coordinate the activities of field service technicians to meet service level agreements and customer expectations.
• Manage scheduling and dispatching of field service personnel to optimize coverage and response times.
• Monitor field service performance metrics and implement improvements to enhance service quality and efficiency.
• Provide technical guidance and support to the field service team to resolve complex issues.
• Collaborate with cross‑functional teams to ensure seamless service delivery and continuous process improvement.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

Skills

Field supervision

Scheduling

Performance monitoring

Field service software

Building automation

Data analysis

Tools

FSM software

Job description

Jobtailor in Illinois seeks a Field Service Supervisor to lead and coordinate field technicians, optimize scheduling, and monitor performance metrics to ensure top-tier service delivery.

The role requires deep knowledge of field service processes, strong data analysis skills, and the ability to guide a team in building automation and service technologies. You will drive improvements while adhering to safety standards and company policies.