Field Service Supervisor - General Line

Ziegler Cat; Fort Dodge (IA); On-site; USD 74,200 - 111,300; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off 15 days

401(k) with company match

HSA

Job summary

Ziegler CAT is seeking a Field Service Supervisor to lead a team of Field Service Technicians, ensuring responsive support for customers and efficient service call execution.

You will coach technicians, manage labor, authorize parts, and maintain safety and performance standards while partnering with HR on staffing and career development.

Qualifications

• Two-year technical degree strongly preferred; high school diploma required.
• 5+ years of relevant diesel equipment knowledge preferred.
• 3+ years in a lead or supervisory position preferred.
• Good computer skills (MS Office).
• Strong communication, customer service, and organizational skills.
• Ability to problem solve and think creatively.
• Committed to serving customers.
• Ability to hire, build, and support a high-performing technician team.

Responsibilities

• Answer field service calls and dispatch technicians to customers.
• Open service calls and segments; order parts as needed; approve time in systems.
• Monitor labor and ensure estimates are met; troubleshoot parts availability.
• Lead safety programs; enforce PPE and safety standards; conduct safety meetings.
• Provide after-hours support to customers.
• Advise on parts inventory and stay current on equipment topics.
• Coach technicians; conduct performance conversations; hold team meetings.
• Interview and hire technicians; oversee onboarding.
• Maintain HR records; support career development and accommodations; coordinate with Workers Comp.

Skills

Leadership

Customer service

Problem solving

Communication

Organizational skills

Coaching

Training

Education

Two-year technical degree preferred

High school diploma required

Tools

MS Office

Job description

Job Overview

Ziegler CAT is seeking a Field Service Supervisor to lead a team of Field Service Technicians supporting customers\' needs. The role involves answering field service calls, opening service calls, managing labor, and dispatching technicians. Customer service, problem solving, leadership, and coaching are key.

Responsibilities

• Customer Contact: Take field service customer calls; seek approval for additional work; collaborate on invoice disputes; service call details; and additional segments.
• Service Call Labor Management: Open service calls and segments; order parts as appropriate; approve employee time in Workday or D365; monitor service calls to ensure estimates are met; troubleshoot parts availability; manage field truck utilization.
• Safety and Contamination Control: Complete incident reports; conduct field service truck inspections (daily, weekly, monthly); ensure PPE and safety standards (lockout/tagout, JAS, monthly inspections) are followed; work with employees on a safety accountability plan; hold regular safety meetings.
• After Hours Support: Provide after‑hours support to customers.
• Technical Subject Matter Expert: Advise on parts inventory; stay current on new equipment and technical hot topics.
• Training and Coaching: Answer technician questions; conduct coaching and performance conversations; hold regular team meetings; enforce training completion; plan training based on customer needs; build team morale.
• Staffing: Interview and hire technicians; oversee onboarding.
• Employee Management: Complete annual performance reviews; maintain employee records in Workday; keep up-to-date on HR policies; support career development; work with HR on accommodations; coordinate with Workers Compensation.

Qualifications

• 2‑year technical degree strongly preferred; high school diploma required.
• 5+ years of relevant diesel equipment knowledge preferred.
• 3+ years in a lead or supervisory position preferred.
• Good computer skills (MS Office).
• Strong communication, customer service, and organizational skills.
• Ability to problem solve and think creatively.
• Committed to serving customers.
• Ability to hire, build, and support a high‑performing technician team.

Minimum Physical Requirements

• Lift/carry up to 10 lbs.
• Stand, walk, use hands, talk, hear, climb stairs, reach forward, bin lift, finger/grasp.

Compensation & Benefits

Base compensation range: $74,200.00 to $111,300.00 (dependent on skills, experience, and education).

• Health, Dental, Vision and Life Insurance
• 15 days of PTO first year (accrual starts day 1)
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), $1,000 tax‑free contribution annually
• Short‑Term and Long‑Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

EEO & Disability Accommodation Statement

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.