Field Service Operations Supervisor

Zebra Technologies; Wilmington (DE); Hybrid; USD 77,000 - 115,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive benefits

Job summary

Zebra Technologies is seeking an experienced Field Service Supervisor to lead a team delivering on-site diagnostics, repair and customer support across assigned territory. The role emphasizes people leadership, quality metrics, and hands-on technical skills.

The candidate will oversee up to 10 technicians, drive performance, mentor staff, and coordinate with cross‑functional teams. Travel 75%–100% locally is required; a related associate degree or equivalent supervisory experience is expected.

Qualifications

• Associate’s degree or equivalent supervisory experience in related industry.
• 6+ years of experience including 2–4 years in technical field service/repair and at least 1 year in a team lead/supervisory role.
• A+ certification or willingness to complete.
• Strong communication, problem solving and decision making skills.
• Ability to travel 75%‑100% locally across territory.

Responsibilities

• Team Oversight: Manage up to 10 employees/contractors, hiring, onboarding, training, daily work assignment, and engagement.
• Performance Management: Coach, evaluate performance, conduct appraisals, and coordinate with HR on promotions/discipline.
• Mentorship: Serve as escalation point and mentor Field Service Technicians; model Zebra culture and values.
• Operational Execution & KPIs: Track progress and analyze data to meet SLAs and site KPIs; prepare leadership reports.
• Inventory & Compliance: Manage parts inventory; ensure compliance with internal standards, safety regulations, 6S and ISO standards.
• Cross-Functional Collaboration: Coordinate with shifts and functions; support NPI/NSI.
• Technical Service & Customer Support: Diagnose issues, perform repairs/updates onsite; train customers on device operation.

Skills

Team leadership

Communication

Problem solving

Decision making

Customer service

MS Office

Education

Associate’s degree or equivalent supervisory experience

Tools

MS Office

Job description

Zebra Technologies is seeking an experienced Field Service Supervisor to lead a team delivering on-site diagnostics, repair and customer support across assigned territory. The role emphasizes people leadership, quality metrics, and hands-on technical skills.

The candidate will oversee up to 10 technicians, drive performance, mentor staff, and coordinate with cross‑functional teams. Travel 75%–100% locally is required; a related associate degree or equivalent supervisory experience is expected.