Field Service Dispatch Lead — Scheduling & Tech Support

Jesco Inc; New Jersey; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan with matching

Paid time off

Short/Long Term Disability

Growth opportunities

529 Savings Plan

Employee Assistance Program

Paid Training

Paid Holidays

Product discounts

Competitive salary

Job summary

JESCO is a premier dealer of heavy construction equipment, seeking a Field Service Supervisor to lead and coordinate field service technicians, manage scheduling, and ensure high levels of customer satisfaction. The role emphasizes leadership, communication, and efficient service operations to support a wide range of brands.

Essential duties include coordinating daily service work, ensuring safety and accuracy, upselling additional services, and collaborating with multiple departments to meet

Qualifications

• Associate degree preferred but not required.
• Valid driver’s license required.
• Prior service management or customer service experience helpful.

Responsibilities

• Coordinate with the Product Support Manager the daily field service work and manpower/equipment needs.
• Direct and supervise field service activities to ensure timely, accurate work and safe operation of tools and vehicles.
• Coordinate with PIP coordinator for applicable machine improvements.
• Coordinate diagnostics with technicians and manufacturers.
• Engage customers with upsell opportunities and maintain high customer satisfaction.
• Communicate repair status with customers and internal stakeholders.
• Resolve customer issues promptly with clear guidance on repair, estimates, and invoicing.
• Coordinate with parts department for road parts requirements and pre-pull where applicable.
• Manage field service work orders from start to invoice status.
• Submit warranty documentation and track credits with manufacturers.

Skills

Oral communication

Written communication

Technical communication

Reading

Computer literacy

Customer relations

Diplomacy

Professionalism

Math aptitude

Organization

Planning

Time management

Education

Associate degree or equivalent

Tools

None

Job description

JESCO is a premier dealer of heavy construction equipment, seeking a Field Service Supervisor to lead and coordinate field service technicians, manage scheduling, and ensure high levels of customer satisfaction. The role emphasizes leadership, communication, and efficient service operations to support a wide range of brands.

Essential duties include coordinating daily service work, ensuring safety and accuracy, upselling additional services, and collaborating with multiple departments to meet