Field Service Supervisor: KPI‑Driven Team Leader

Equipment Depot, Inc.; Erlanger, Northern (KY, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Equipment Depot, Inc. in Erlanger, KY is seeking a working supervisor to coordinate the day-to-day service business.

The role oversees technicians and the service support team, ensuring a hassle-free experience for customers and alignment with company-wide processes. You will partner with the Operations Manager to improve KPI performance, handle staffing and development, and address customer requests and complaints promptly.

Qualifications

• Education: Minimum high school diploma or GED
• Experience: At least 2 years’ experience working within a service department
• Computer Skills: Basic knowledge and abilities of Microsoft Office products prior knowledge
• Other Requirements: Well organized, good communication skills, team player, strong attention to detail

Responsibilities

• Ensure team maintains positive attitude and urgency to exceed customer expectations.
• Keep service KPI targets for efficiency, productivity and customer satisfaction.
• Assist the Service/Operations Manager with disciplinary issues.
• Help implement short- and long-term strategic plans for the location.
• Handle customer requests promptly and professionally.
• Address customer concerns and complaints.
• Complete performance reviews as needed.
• Assist in recruiting and developing the service team.

Skills

High school diploma

2+ years service experience

MS Office

Communication skills

Detail oriented

Team player

Education

High school diploma or GED

Tools

MS Office

Job description

Equipment Depot, Inc. in Erlanger, KY is seeking a working supervisor to coordinate the day-to-day service business.

The role oversees technicians and the service support team, ensuring a hassle-free experience for customers and alignment with company-wide processes. You will partner with the Operations Manager to improve KPI performance, handle staffing and development, and address customer requests and complaints promptly.