Field Service Supervisor: Lead Techs & KPIs

Equipment Depot; Romeoville (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

Equipment Depot in Romeoville, IL is seeking a working supervisor to coordinate our local service operation. The role oversees technicians and support staff to deliver a hassle-free experience for customers, including the rental department, and ensures consistent execution of company-wide processes.

You will partner with the Operations Manager to meet KPIs, improve skills and efficiency, and participate in recruiting and developing the service team.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in a service department.
• Basic knowledge of Microsoft Office.
• Strong communication, teamwork and attention to detail.

Responsibilities

• Lead day-to-day service team to deliver a hassle-free customer experience.
• Meet service KPIs related to efficiency, productivity, and customer satisfaction.
• Assist the Service/Operations Manager with disciplinary issues as needed.
• Help implement short- and long-term plans for the location.
• Handle customer requests promptly and professionally.
• Assist in recruiting and developing the service team.
• Complete performance reviews when required.

Skills

Communication

Teamwork

Attention to detail

Organizational skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Equipment Depot in Romeoville, IL is seeking a working supervisor to coordinate our local service operation. The role oversees technicians and support staff to deliver a hassle-free experience for customers, including the rental department, and ensures consistent execution of company-wide processes.

You will partner with the Operations Manager to meet KPIs, improve skills and efficiency, and participate in recruiting and developing the service team.