Field Service Supervisor: KPI-Driven Team Leader

Equipment Depot; Romeoville (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

Equipment Depot in Romeoville, IL is seeking a working supervisor to coordinate the day-to-day service business. You will lead techs and the service support team, ensuring a hassle-free experience for customers and aligning with company-wide processes.

You will collaborate with the Operations Manager to set and achieve KPI-driven goals, improving skills, professionalism, and efficiencies within the service operation while maintaining a positive, urgent service mindset.

Responsibilities

• Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
• Ensures that service KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.
• Assists the Service/Operations Manager in handling disciplinary issues involving personnel if/when they occur.
• Works with his/her Service/Operations Manager to implement short- and long-term strategic plans, objectives and goals for his/her location.
• Handles customer requests in a prompt and professional manner.
• Assists in the recruiting and development of his/her service team.

Job description

Equipment Depot in Romeoville, IL is seeking a working supervisor to coordinate the day-to-day service business. You will lead techs and the service support team, ensuring a hassle-free experience for customers and aligning with company-wide processes.

You will collaborate with the Operations Manager to set and achieve KPI-driven goals, improving skills, professionalism, and efficiencies within the service operation while maintaining a positive, urgent service mindset.