Service Operations Manager — Lead High-Impact Team

Equipment Depot; Dayton (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Equipment Depot in Dayton, OH is seeking an experienced Service Operations Manager to lead day-to-day service activities and a high-performing team. You will drive efficiency, coordinate plans with the Operations Manager, and ensure excellent customer experiences across locations.

The role requires strong leadership, KPI management, budgeting insight, and the ability to handle cross-location coordination while maintaining a professional standard for the organization.

Qualifications

• Requires high school diploma; college education preferred or equivalent experience.
• Minimum 2 years managing a service team or similar operations.
• Strong ability to interpret financial statements and budgets.

Responsibilities

• Lead day-to-day service operations and manage a service team.
• Drive KPI performance for efficiency, productivity and customer satisfaction.
• Partner with Operations Manager on short- and long-term plans.
• Handle customer requests and resolve issues promptly.
• Recruit, train, and develop staff; administer wage for direct reports.
• Oversee Service Automation implementation and cross-location coordination.
• Maintain professional image and uphold company standards.

Skills

Leadership

Communication

Problem-solving

Time management

Budgeting

Financial statements

Team management

Off-site management

Cross-location collaboration

Education

High school diploma

College education or equivalent

Tools

Microsoft Office

Job description

Equipment Depot in Dayton, OH is seeking an experienced Service Operations Manager to lead day-to-day service activities and a high-performing team. You will drive efficiency, coordinate plans with the Operations Manager, and ensure excellent customer experiences across locations.

The role requires strong leadership, KPI management, budgeting insight, and the ability to handle cross-location coordination while maintaining a professional standard for the organization.